CRM Specialist - Sales

Job description / Role

CRM Data Management
- Enter and update client details, lead statuses, notes, and follow-up information.
- Ensure all data in the CRM system is accurate, complete, and follows company standards.
- Track each client’s progress from first contact to finalization.

File Tracking & Status Updates
- Monitor all active client files and update their status (booking, documents received, SPA pending, etc.).
- Ensure the Direct Sales team and Broker Relations team update CRM entries correctly.
- Flag errors, missing information, or duplicates for correction.

Documentation Coordination
- Verify that all required client documents are submitted before handover to Sales Support.
- Check that documents received from Sales or Brokers match CRM records.
- Ensure all scanned and digital documents are correctly uploaded to the system.

Internal Communication
- Share updated file statuses with Direct Sales Manager or Broker Relations Manager when required.
- Coordinate with Sales Support regarding contracts, SPAs, and pending documents.
- Notify sales teams about expired documents or incomplete items.

Reporting
- Prepare daily and weekly reports on bookings, cancellations, pending documents, SPA progress, and status changes.
- Maintain dashboards and trackers for management review.

Skills & Competencies
- Strong attention to detail
- High accuracy in data entry
- Good organizational skills
- Professional communication
- Ability to work under pressure and meet timelines
- Proficiency in CRM software (Salesforce, Masterkey, Property Finder CRM, etc.)
- Strong Excel and administrative skills

Salary:
AED 7,000 to 10,000 per month inclusive of fixed allowances.
Additional benefits: Medical Coverage + Yearly ticket allowance

About the Company

MAG Group Holding is a multinational conglomerate based in Dubai, UAE. The group was established in 1978 by Founder and Chairman Moafaq Al Gaddah, and is now one of the largest corporations in the region, maintaining a highly prominent position of leadership among its peers in the real estate, contracting and engineering, industrial and commercial trading, freight services, and hospitality sectors.

The group is headquartered in the UAE and has offices in China, Iraq, Turkey, and the USA, encompassing more than 50 companies and employing over 2,000 people around the world. MAG Group believes that success is reserved for those who dare to change and embrace progress.

Underpinned by this vision, the group’s mission is to achieve economic growth across all of the sectors it operates in, while always preserving its moral values and placing the priority on benefiting its customers and communities. Since its humble beginnings as a one-man spare automotive parts company, MAG Group Holding has evolved to become one of the most highly respected and awarded conglomerates in the Middle East.