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CRM Supervisor

Michael Page

UAE

Ref: HP350-4115

Job description / Role

Reporting to the Fashion Boutique Manager, you will be responsible for the Client Relationship Management with an aim to increase the knowledge of our clients. A true ambassador of the Brand, you will contribute to the excellence of the client experience and the influence of the Boutique, within the House as well as externally.

Client Details

The client is an international fashion house that specialises in luxury ready to wear clothing, haute couture as well as bags, shoes and accessories.

Description

Customer knowledge development

* Applying strategy for Fashion Activity in the Region
* Design and plan CRM plans for the boutique
* Define client strategy and segmentation with the Fashion Marketing Manager
* Follow-up on clienting programs with the Boutique Team (Fashion Advisors/Supervisors/Assistant Boutique Manager)
* Conduct deep analysis on client activity
* Propose CRM action plans
* Sending reports to the Boutique Manager and Fashion Marketing Manager or all CRM related activities conducted by the team
* Be responsible for upholding the quality of databse information
* Coordinate and track customer complaints

Customer Experience

* Ensure the team understands and deploys the CRM strategy
* Motivate the team towards the achievement of the customer experience objectives via morning briefings animations and / or workshops
* Implement action plans to developn client experience and client loyalty
* Initiate the improvement and launch of the new services in the Boutique

Events Organization

* Act as the privileged contact for the Middle East Fashion team of the organization of events in the Boutique
* Monitor return on client events (quantitative and qualitative feedback)
* Acting as an ambassador for the Boutique by providing a personalized service during the events to customers and external partners
* Suggesting new Boutique activities and client tools to build the loyalty of our VIC, while considering local specifities

Job Offer

* Exposure to working with luxury clientele
* Experience working in the luxury industry in the Middle Eas
* Competitive salary

Requirements

The ideal candidate will have

* Extensive work experience in either Fashion/Retail or any other luxury work environment
* A deep understanding of the local work market (with fashion sensitivity)
* Exceptional leadership abilities
* Strong communication skills
* Strong organizational skills

About the Company

Michael Page is one of the world’s leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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