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Customer Advisor

British Council

Abu Dhabi, UAE

Ref: HP106-20

The Role

To provide a professional customer service to all British Council customers through a range of mediums (face to face, email and phone)

Main Responsibilities:
• Handling enquiries
• Registering Customers for British Council Courses.
• Cash collection & Income Reconciliation
• General Administrative duties

Reporting to : Customer Services Manager
Number required : One
Duration : Permanent
Desired start date: At the earliest
Probation : 3 months
Working hours : 37.5hrs per week with varying shifts
Gross monthly base salary : AED 5300
Other Benefits : Housing Allowance AED 2566 plus Medical and Airfare


The ideal candidate should be Customer focussed, flexible and able to work within a team.

The candidate should also possess excellent Oral & Written Communication skills in English coupled with strong IT skills.

Knowledge of Arabic is desirable.

Interested candidates may apply for this post before May 16, 2009.

Only shortlisted candidates will be contacted.

About the Company

The British Council is the United Kingdom’s international organisation for educational opportunities and cultural relationships.

Our purpose is to build mutually beneficial relationships between people in the UK and other countries and to increase appreciation of the UK’s ideas and achievements. We work in 100 countries and every year we help to create some form of personal contact with the UK for 16 million people around the world.

We are known around the world as leaders in the teaching and learning of English language. We are also a gateway to world-class education, a channel for the arts, science and technology, a cultural exchange, a facilitator for international partnerships, and a resource for development, good governance, human rights and positive social change.

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organization. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet essential criteria. We are registered in England as a charity.

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