Job closed
Ref: HP977-2364
Job description / Role
Client is a global telecommunications organization, are currently looking for a number of Customer Care Agents to join their team in Dubai, UAE. The suitable candidate will have previous experience within Customer Care roles and have an excellent phone manner. Face to Face calls via video conferencing will also be required.
Requirements
- Answer and address all incoming support calls from customers; both internal and external.
- Answer and address incoming web chats, emails and voicemails from customers.
- Take ownership of each issue assigned and effectively bring it to resolution or escalation.
- Own and follow through on all requests for support from customers; both internal and external.
- Fluent Arabic
About the Company
Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.