Customer Care Executive

Job description / Role

STS are a Transportation Services company with a difference and employ over 3200 team members across the UAE. Operating in the school transport and private hire market, we are responsible for the Safe, Timely, Smart transportation services of more than 80,000 students every day, and the transportation of employees for major Blue Chip organisations.

SDE will carry out all the assigned responsibilities in the school. You will also provide additional support to the Operations Department at the Corporate Office.

Essential Skills and Qualifications:
• Bachelor’s degree or Diploma in Hospitality Management
• Hands-on experience in a customer facing role
• Previous experience of managing cash, Payment Gateway Equipment and Post-Dated Cheques.
• Good analytical skills and ability to use MS Excel, including Vlookup and pivot table.
• Stakeholder management skills.
• Ability to break ice with people.
• Ability to communicate and manage drivers and bus guardians.

Essential Experiences:
• Minimum 3 years of previous work experience as a customer service executive
• Excellent knowledge of UAE cultural norms, education market, consumer behaviours
• Experience of interacting with multi-cultural and multiple geography customers.
• Hands-on experience with MS Office Suite and ERP software.
• Previous experience of managing a team of executives

Salary:
AED 4,000 to 5,000 per month inclusive of fixed allowances.
Additional benefits: Airfare & medical insurance

About the Company

STS Group offers a broad spectrum of transport and technical services for the education and corporate business sectors. Our purpose is to shape a better world by being a reliable partner of choice for passenger transport solutions across the GCC through our core values of Safe, Timely, Smart.

As a vision-driven brand, we take a long-term view of everything we do. Our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.

We take a long-term view of everything we do, and our dynamism and passion for innovation have helped us achieve sustainable success in a short period. Headquartered in Dubai in the United Arab Emirates, the STS Group employs over 3,000 team members across the GCC.