Customer Care Executive

Job description / Role

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands, and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites, and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of international property awards along with strategic partnerships with companies such as Wyndham Hotel Group, Millennium Hotels, Emirates Airlines, and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award-winning sales & marketing tools, a state-of-the-art showroom featuring Dubai's only virtual helicopter tour, and endorsements from a number of international sporting celebrities.

Job Description

Job purpose:
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.

Key responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Respond to customer inquiries via phone, email, or other communication channels.
• Resolve customer complaints and escalate issues when necessary.
• Provide accurate information regarding services, offers, and company updates.
• Maintain detailed and accurate records of interactions in the system.
• Coordinate with internal teams to ensure timely resolution of customer requests.
• Support customer retention initiatives and contribute to enhancing client satisfaction.

Desired skill & expertise

• UAE national with family book.
• Strong communication skills in English and Arabic.
• Previous experience in customer service, call center, or administrative roles is preferred.
• Ability to multitask, manage time effectively, and work independently.
• Tech-savvy with basic computer and CRM knowledge.

About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.