Job closed
Ref: RP757-02
Job description / Role
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Schedule appointments and maintain and update appointment calendars.
• Make the cold calls to prospective customers to generate the leads.
• Generate potential opportunities for the company business.
• Manage documents and submit to win the tenders.
• Advertise and Markets Company’s through email marketing and social media platform.
• Research and compile answers to information requests.
• Perform vendor registration for the company to seek new upcoming tenders.
• Ensure all complaints are responded to in a timely and professional manner.
• Ensure all complaints & customer requirements are logged and ensuring that all relevant data is held and maintained.
• Follow up with the technical team step by step till site surveys conducted & tickets resolved.
• Handle all communications with the customer in regards of all the above.
• Update the customer once job is done.
• Find solutions for any obstacles may face the technical team to execute their job in timely and professional manner.
• Provide quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and system troubleshooting.
• Assist sales team with incoming requests for new services and facilitate a warm hand off to the respective account executives & technical department.
• Assist billing tracking, order fulfillment, and other duties as assigned.
• Provide support to HR and admin department when required.
• Follow the QHSE standards set by the organization while performing the job.
• Collaborate with different internal teams to ensure smooth internal operation and healthy work environment.
Requirements
• Bachelor Degree.
• Minimum of Two (2) years UAE experience in IT company as Customer care.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Persuasion — persuading others to change their minds or behavior.
• Social Perceptiveness — Being aware of others\' reactions and understanding why they react as they do.
• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources.
• Interpersonal and Time management skills.
About the Company
Founded in 2002 as a systems integration company, Vision Valley has since diversified and expanded to become a leader in solutions and services for the Middle East and North Africa telecommunications, networking and information technology industries, Our areas of expertise lie in next-generation technologies such as mobile applications, unified communications, networking and wireless connectivity.
Our services include site surveys, installation, commissioning, integration and maintenance for major mobile operators as well as consultancy services that support mobile technology solutions and we support and provide services from major vendors' networking systems, enterprise applications, advanced broadband wireless and video conferencing technologies.
Additionally we offer network analysis, network management, advanced systems integration, connectivity solutions, project management and specialist services to the entire region with strategically located teams of IT professionals in our headquarters in Dubai, UAE and branch offices in cities across the MENA region.