Customer Care Team Leader

Job description / Role

Quest Search and Selection is working with a leading online fashion retailer looking for a Customer Care Team Leader to manage their team of customer care consultants in Dubai.

We are ideally looking for someone who has exceptional customer service skills and has experience in luxury sales.

As a Customer Care Team Leader, you will:

- Manage customer care consultants on their daily performance and attendance
- Ensure that consultants are aware and on target versus the financial objectives of the business
- Lead, motivate, and coach team in terms of driving top-notch customer experience and maximizing sales opportunities
- Resolve customer issues from all channels by providing timely solutions
- Work closely with key internal teams in achieving business goals
- Ensure team’s compliance to company policies and set standards

Requirements

- Bachelor’s degree, with minimum 5 years’ experience in a similar role
- Proven experience in the Luxury retail and Online Merchandising industry
- Strong experience in a customer-centered environment
- Strong verbal and written communication skills
- A natural leader, with the ability to motivate a team
- Arabic speaker (required)

If you have exemplary sales and customer service skills looking for great career opportunity, we highly encourage you to apply with your updated CV today.

About the Company

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.