Customer Consultant - UAE National

Friends Provident International

Dubai, UAE

Ref: MP738-02

Job description / Role

Employment: Full Time

• Handle new application processing – vetting document requirements, underwriting via Magnum2GO, data input, follow up on outstanding requirements and policy issuance with in the agreed service level, accuracy and company requirements.
• Handle application related administration including premium receipting, medical fee handling and general enquires
• Customer Protection declaration handling, payment method forms handling, preparing manual letters, or any other assigned duties.
• Service Standard Commitment – assist to achieve the required service standard for new application processing for all kinds of products.
• Ensure regulatory requirements are adhered to (including TCF, DPA and Group Data requirements
• Working towards becoming fully skilled in all New Business functions
• Increase daily productivity in line with career progression whilst also ensuring quality standards are maintained
• Perform any ad-hoc projects/tasks as assigned.
• Participate in user acceptance testing where applicable.
• Problem investigation
• Build strong relationships with the sales and relationship consultants
• Identify continuous improvement ideas to improve customer/distribution channel experience and process efficiency

Requirements

• Qualifications – Post secondary or higher
• Skills – computer literacy with working knowledge of MS office applications
• Skills – Strong verbal & written communication skills
• Knowledge – knowledge of insurance products and operations
• Experience – Proven experience and evidence of operating in financial industry or in a Customer Services
• 1 years’ experience in the life insurance/financial services industry or in a customer service environment

About the Company

Friends Provident International has over 35 years of experience in the international life assurance market. We provide savings, investment and protection to customers in Asia and the UAE. With offices in Dubai, Hong Kong, Singapore and the Isle of Man, we have staff worldwide, who are committed to helping our customers achieve their financial goals.

Our main goal is to help you make your financial security easier to achieve.

Our customers choose our financial solutions to give them the freedom to get the most from life, to protect the things they value most and save what is important to them.

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Consultant salaries in UAE

Average monthly compensation
AED 20,000

Breakdown available for industries, cities and years of experience