Customer Data Analyst

Job description / Role

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 6o years

As we continue to grow, it's our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere.

Our passionate teams drive our vision forward, without them, we couldn't create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals - and beyond. It's an exciting journey we're on, and one you could be part of.

What we are looking for: Customer Data Analyst

We are currently looking for a Customer Data Analyst to join our Consumer & Innovation Strategies team at group level. You will act as the business partner when it comes to designing and launching marketing data driven use cases (liaising with IT and external vendors), by running data analysis at group and brand level (including RFP analysis, segmentation, web scrapping and more).

You will be working closely with IT and stakeholders to enhance and set up the customer data hub. You will report to the Senior Customer Data analyst to analyse business requests, crunch data, present key findings to brands. You will have excellent excel skills plus enjoy communicating with different functions. You will work on PowerPoint presentation and hold workshop and meetings with the business to gather requirements, contribute and support teams when it comes to designing business cases, building algorithms and analytic services.

What you will do:

Business Needs Analysis and Analytics model Design:

- You will understand the business function being supported
- You will attend and contribute to workshops and meetings with the Brands to capture their requirements on analytics and reporting
- You will translate requirements into functional specifications
- You will work closely with the Brands to manage their specific Marketing data use cases and analytics/reporting requirements
- You will communicate effectively with peers, managers, internal customers, vendors, consultants, and teammates
- You will liaise with the IT to evolve the Customer Data Platform
- You will support in suppliers benchmarking and sourcing strategy
- You will manage the scheduling, testing and deployment of all marketing business/use cases
- You will improve and optimize existing processes to increase efficiency

Analytics & Reporting:

- You will contribute to designing, building and running Business Intelligence reports for the Group and brands (e.g. monthly/ad-hoc request)
- You will define business problems and apply relevant descriptive and predictive statistical techniques such as classification, clustering, regression and statistical inference
- You will contribute to designing monthly/weekly reports - including but not limited to, customer segmentation analysis, RFM (Recency, Frequency, Monetary Value) and Customer Life Time Value
- You will design and test analytics models (e.g. web scrapping, Propensity and Churn models)
- You will crunch customer data from different data sources

Requirements

What you need to succeed in this role:

- Be customer oriented, flexible, show entrepreneurial spirit
- Have a University Degree in Computer Science, Marketing is a plus.
- Have knowledge of CRM, salesforce or other systems
- It would be a plus if you know Python
- A minimum of 2 years of relevant experience in data mining

Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now's your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you'll have everything you need to innovate your career.

What we can offer you

We will help shape your journey with us through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.

Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.

Amazing benefits

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts.

About the Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.