Customer Data and Business Intelligence Manager (Fixed Term)

Job description / Role

At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives. Our purpose is to create happiness…one smile at a time.

As part of the Yas Connect programme, as a Customer Data and Business Intelligence Manager you will be responsible for delivering an optimal analytical solution. Also enable Farah to capture comprehensive business insights that will shape business decisions and drive business value.

Note: This role will represent the business in the rollout of the Customer Data, Analytics, Insight and BI workstream but must have a firm technical understanding.

• Proactively scope and prioritise requirements for customer data, analysis and enterprise reporting needs across multiple functional areas.
• Ensure historical and future data is sourced, structured and integrated to meet the business’ current and future reporting needs, including a single customer view.
• To support the business in prioritising the Customer Data and BI workstream releases.
• Establish governance, standards, policy and processes around Data and Business Intelligence.
• Represent the business in leading the development of tools with a focus on quality, efficiency and flexibility.
• Provide to internal clients the framework for regular reports and ad hoc analysis, including the interface and delivery of reports.
• Identify and apply best practice analytics so that actionable information is available.
• Ensure that all related projects and workstreams are coordinated.
• Address data ownership, usage and dissemination within Farah.
• Establish BI self-service and roll out to the organisation.
• Identify training needs for users and super users and future product owner.
• Coach and train internal resources to develop reports and undertake analysis in support of strategic initiatives and operational business decisions.
• Handover all aspects of the role to identified internal resources at the end of the assignment.

Requirements

• A degree in a related field
• 8-10 years progressively responsible experience in advanced analytics and implementation of different business intelligence tools in complex business environments
• The ability to understand the business context and strategy
• Working experience with agile software development
• Experience with managing projects and multiple stakeholders
• Knowledge of best practices and trends in BI and Customer Experience
• A strong understanding of Customer Experience systems
• The ability to understand both the business and technical view and translate between the two
• An understanding of data modelling, data security and local privacy laws

If this sounds as exciting to you, then apply now!

About the Company

Farah Experiences LLC was established in 2008 to provide world-class entertainment experiences. Today, the company manages and operates Ferrari World Abu Dhabi , the world's first Ferrari-branded Theme Park and Yas Waterworld, the UAE's unique Emirati water theme park.

Millions of satisfied guests have already visited the two iconic family attractions set in the heart of Yas Island, ideally located 10 minutes from Abu Dhabi International Airport, 30 minutes from downtown Abu Dhabi and 45 minutes from Dubai.

Farah Experiences is a wholly owned subsidiary of Abu Dhabi-based Miral Asset Management LLC.