Customer Experience Agent

Job description / Role

We are looking for a top-notch Customer Service Agent that can join a unique opportunity to witness the growth of a fast-growing well-funded tech startup led by industry leaders based out of the UAE.

This role is an integral part of a team passionate about providing a world class customer experience, where individuals collaborate to ensure that only the best service level is accepted as norm. We have embarked on a mission to revolutionize customer experience and want you to join our team to be part of our journey.

What you will do
• Handle a range of queries related to order delivery and customer feedback and compliments
• Provide high quality front line customer experience and project a professional company image by providing accurate and timely support through live chat and mobile application
• Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience
• Take ownership of customer experience by understanding customer’s perspective & provide efficient issue resolution
• Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best
• To provide support to product design team from time to time, for testing of upgrades or new products

Salary:
AED 3,500 to 6,500 per month inclusive of fixed allowances.

Requirements

What you will need
• Customer oriented and friendly with a supportive presence on chat
• Previous experience in customer service is mandatory
• Ability to work with customers and colleagues in a fast-paced environment
• A “can do” attitude and sense of humor is a must
• English and Arabic language fluency (written as well as spoken) is a must
• High school degree

About the Company

We are a group of forward thinking people who look for life changing innovative ideas, solving real life issues and always trying to find solutions geared towards improving people’s lives for the better.

We are all about building tech startups with strong growth potential in the Middle East and beyond, priding ourselves in understanding and identifying the challenges of tomorrow. We focus on understanding consumer behavior throughout the tech life cycle with a clear aim at providing disruptive technologies working towards creating real value.