Customer Experience And Growth Intern

Job description / Role

Description

Calling all truly awesome people!

About Stranger Soccer

Stranger Soccer is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and mobile app for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

The selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.

Key Responsibilities

1. Game hosting & customer experience
Serve as an Official Host for selected football games weekly across Dubai and/or Abu Dhabi
Ensure players have a smooth, fun, and safe game experience
Represent the Stranger Soccer brand on the ground
Collect player feedback to continuously improve the experience

2. Daily operations support
Assist with scheduling, logistics coordination, and venue communication
Support marketing, customer service, and game operations tasks
Help onboard new players and respond to inquiries
Assist in recruiting, screening, and onboarding new Official Hosts
Support scheduling and ensure proper venue coverage

3. Operations improvement
Identify inefficiencies in booking, hosting, or player engagement processes
Propose actionable solutions to streamline operations and improve consistency
Analyse feedback and trends to recommend operational enhancements

4. Game experience development
Observe games and recommend enhancements (format tweaks, warm-ups, engagement activities, post-game processes)
Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience

5. Growth & expansion initiatives
Contribute ideas and mini-projects to increase player acquisition and retention
Assist in researching football communities, universities, corporates, and potential partners in Dubai & Abu Dhabi
Support promotional events, community activations, and social content

6. Cross-functional exposure
Collaborate with the UAE Business Owner and Singapore HQ team
Gain insight into how a fast-growing sports-tech brand expands internationally

What you will gain

Hands-on experience in running a real, consumer-facing sports business
Confidence in hosting and leading player groups
Operational, customer service, and growth marketing exposure
Insights into brand expansion in international markets
Opportunities to contribute ideas that directly impact the UAE business

Requirements

• Positive, proactive “can-do” attitude
• Comfortable interacting with customers and leading groups
• Strong interest in football (required)
• Hospitality, events, or sports management experience is a plus
• Must be based in Dubai or Abu Dhabi, with availability to attend games in either city
• Hospitality experience a plus