Customer Experience & Growth Manager

Job description / Role

• Responsible for the user operation of Keeta Drone in the Middle East, including user relationship maintenance, user demand analysis, etc.
• Responsible for formulating and executing user operation strategies to improve user satisfaction and loyalty.
• Responsible for effective communication with users, solving user problems and complaints, and timely feedback user opinions and suggestions.
• Track user usage and market dynamics, analyze user behavior and needs, and provide relevant data support.
• Assist the team with other related work.

• Responsible for the user operation of Keeta Drone in the Middle East, including user relationship maintenance, user demand analysis, etc.
• Responsible for formulating and executing user operation strategies to improve user satisfaction and loyalty.
• Responsible for effective communication with users, solving user problems and complaints, and timely feedback user opinions and suggestions.
• Track user usage and market dynamics, analyze user behavior and needs, and provide relevant data support.
• Assist the team with other related work.

About the Company

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better".

Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keeta continue to increase R&D investment and develop new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.