Customer Experience Manager (B2B)


Dubai, UAE

Ref: GP186-5499

Job description / Role

Employment: Full Time

Charterhouse is working with a well-established multinational event organisation who are now looking for a Customer Experience Manager (B2B) to join their Dubai-based team. The role is largely focused on the ability to establish positive working relationships with the organisations key clientele, VIP’s and event sponsors.

This is an exciting opportunity for an experienced customer service professional to join a dynamic international MICE organisation. The successful candidate will be the primary point of contact through all stages from pre to post event for the organisations B2B clientele including VIP’s, C-level executives and high-level government representatives. You will oversee the Client Relations team onsite to ensure all customer service expectations are exceeded and the top sponsors meet with their target buyers.

In addition, you will be responsible for creating relevant meeting agendas and arranging accordingly with the client to attain a full understanding of their needs and expectations.


To be successful in this role you should be personable, driven and a strong communicator. You must be fluent in English with excellent communication skills. The ideal candidate should have 3 years’ experience in a senior customer service role dealing with senior management and B2B partners would be highly advantageous. Experience within events would also be beneficial.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Abu Dhabi, Qatar, Hong Kong, Singapore, Melbourne, Perth and Sydney.

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