Customer Happiness Custodian

Job description / Role

At Guildhall we are currently partnering with one of Dubai's up and coming Real Estate Developers. We are now seeking a highly skilled Customer Happiness Custodian to deliver an exceptional customer experience and ensure high levels of satisfaction. This role involves handling client interactions, resolving inquiries, and maintaining strong relationships with premium and luxury clientele.

Key Responsibilities:
- Serve as the primary point of contact for customers, ensuring prompt and professional assistance.
- Manage customer inquiries, feedback, and complaints with a proactive and solution-oriented approach.
- Utilize Salesforce Marketing Cloud, Sales Cloud, and Service Cloud to manage customer interactions and optimize engagement.
- Collaborate with internal teams to enhance customer journey and satisfaction levels.
- Monitor and analyze customer feedback to implement continuous improvements.
- Uphold brand values by delivering a luxury-level customer service experience.

- 5+ years of experience in customer happiness, client relations, or customer service within a premium or luxury industry.
- Strong communication, problem-solving, and interpersonal skills.
- Proficiency in CRM systems, with preference for candidates experienced in Salesforce.
- European female candidates preferred due to client demographic requirements.
- Ability to work in a fast-paced and customer-centric environment.

Salary:
AED 15,000 to 18,000 per month inclusive of fixed allowances.

About the Company

Guildhall is the most respected HR & Headhunting Consultancy in the MENA Region.

With deep, extensive knowledge of HR & Recruiting in the region, Guildhall has become a trusted partner of choice for candidates and clients. Starting from an exclusive recruitment agency in Dubai - UAE, Guildhall has grown into an elite service with the ability to cover vacancies in across MENA and Asia-pacific.

Offering tailored Career Sessions and an innovative industry-first membership program designed to save money on core services.

Guildhall is the partner of choice.