Customer Happiness Executive for a Business Setup Firm

RTC-1 Employment Services

Dubai, UAE

Posted
Ref: QP275-239

Job description / Role

Employment: Full Time

Customer Happiness Executive Up To 6k Aed for a Business Setup Firm in the UAE

• Attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
• Maintain a thorough knowledge of all departments, products and services so that customers are provided accurate information
• Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
• Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken

Requirements

• POSITION: Customer Happiness Executive
• SALARY: up to 6,000 AED all-inclusive, depending on experience and qualifications
• HIRING COMPANY: Business Setup Firm
• LOCATION: Dubai/Sharjah, UAE
• AVAILABILITY: Immediately (1-month max)
• EMPLOYMENT TYPE: Permanent/ Fulltime

CANDIDATE PROFILE:
• Open to ANY nationality
• Male/Female, 35 years old and below

EDUCATION/EXPERIENCE REQUIRED:
• Bachelor’s Degree in any related field, Master’s Degree is an advantage
• At least 5 years of proven working experience in customer service and guest relation
• Must have experience working as a Client Relation Executive or Customer Service Executive and a track record of managing client relationships with excellent client interface
• Must be committed with positive attitude
• Proficient in English, Arabic speaker is a plus

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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