Customer Happiness Manager for a Business Setup Firm

RTC-1 Employment Services

Sharjah, UAE

Posted
Ref: QP275-351

Job description / Role

Employment: Full Time

Customer Happiness Manager up to 22k Aed for a Business Setup Firm in the UAE

- Serve customers through various channels such as in person, email, calls etc.
- To attain set KPI on Customer Satisfaction that is measured through surveys
- Improve customer service experience, create engaged customers and facilitate organic growth
- Participate in management meetings and take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget and maintain an orderly workflow according to priorities

Requirements

CANDIDATE PROFILE:
- Open to ANY nationality
- Male/Female, 38 years old and below

EDUCATION/EXPERIENCE REQUIRED:
- Bachelor’s Degree in any related field
- At least 2 years of proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
- Proficiency in using customer service software, database and tools
- Strong client-facing, communication and negotiation skills
- Must be committed with positive attitude
- Proficient in English, Arabic speaker is a plus

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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