Job closed
Ref: RP117-50
Job description / Role
Temporary position for 6 months.
Purpose: Provide high quality frontline support for Customers with offer to Cash type enquiries, through effective communications, value-adding interactions and efficient issue resolution.
Position description
* Collaborate and build relationships/ partnerships with Sales and Functional Leaders across the organisation.
* Adopts Customer 1st mindset and utilises the Customer Operations Specialists behaviours to deliver an exceptional customer experience.
* Identifies opportunities to improve the customer experience.
Requirements
Handles a range of front line customer enquiries within the agreed processes and ways of working, including:
Pricing
* Accountable for end to end pricing data management including setting up formal price, confirming pricing, managing price increases/amendments, implementing rebates, administrating DMAP and the resolution of pricing related errors.Validate MOA on all pricing requests and store the proofs to proper systems.
Customer Setup & Amend
* Responsible for the creating and amending of customer master data for all customers including meeting SLA and communicating changes internally and to customers. Ensures the proper processes and systems are used to gather and store the documentation required for customer set-up or amend.
Feedback and Issues
* Take ownership for the resolution of customer complaints, feedback and compliments, liaising with other Service Partners as required.
Disputes
* Own the end to end Disputes process for Quantity, pricing and Master Data disputes including logging of dispute, undertaking route cause analysis, liaising with key interfaces to resolve disputes, and feeding back outcome to the customer.
PLM Data Management
* Maintaining Inclusions, exclusions and listings in support of PLM and customer specific requirements.
Data Integrity Management
* Maintaining of Master Data Integrity.Review DQS reports, correct any data errors and tracking performance against SLA.
About the Company
Transguard Workforce Solutions delivers Professional Contract Staffing (also known as Employee Outsourcing) within the UAE.
Our Workforce Solutions include:
• Delivering Sourcing and Recruitment Solutions for Clients in need of identifying Contract or temporary Staff.
• Providing a complete end to end Staffing Solution which includes Visa Sponsorship, HR Management, Employee Welfare & Payroll Services.
• Transitioning Contract Staff from other staffing providers to Transguard while remaining compliant with UAE Labour and Immigration Laws.
Transguard Workforce Solutions currently employ over 2000+ Staff from over 70 different nationalities. Across the Group, we payroll over 70,000 employees monthly.