Customer Relationship Management (CRM) Software Manager

Job description / Role

Charterhouse is working with a UAE business positioned within the conference and exhibition space, who is looking to hire a Customer Relationship Management (CRM) Software Manager to be based in Dubai. This is an excellent opportunity to join an established business and brand within the UAE, with fantastic options for progression, and exposure across the region.

Your main responsibilities will be configuring, developing and managing the companies CRM platform, creating, implementing and managing the Eloqua software, ensuring the processes meet the needs of both internal stakeholders and end users. Working closely with the marketing team, you will lead the marketing automation strategy, social media engagement and provide a thorough insight into the marketing campaign pipeline. Ensuring a seamless transition from the legacy system to the new Marketing automation platform is a critical part of this role, alongside managing social media engagement technologies.

Requirements

The successful candidate should hold a bachelor’s Degree in marketing or business administration and have at least five years’ experience in a similar role. You must have experience in business use, implementation and training of Oracle Eloqua and SRM. Experience in CRM implementation and management is highly preferred, alongside demonstrated analytical skills and hands-on experience in configuration of Oracle Eloqua/SRM features including building custom reports.

About the Company

The Charterhouse brand and business was launched in Dubai and the Middle East in April 2004 by a team of international recruiters and management consultants, after its inception in Sydney, Australia in September 2003. Charterhouse Middle East is now positioned as the leading regional recruiter within its area of disciplines and functional markets.

Charterhouse offers professional and bespoke contingency and retained search services to all sectors of the market. Service quality is guaranteed, thanks to a particular focus on flexibility. Charterhouse was the first international search and selection business to establish Dubai as its base. The growth in the Middle East region has been mirrored by Charterhouse globally, with offices now in Qatar, Hong Kong, Singapore, Melbourne and Sydney.