Job closed
Ref: LP452-454
Job description / Role
JOB PURPOSE: To manage and service customer relationships by understanding their needs and providing them with appropriate products, services and solutions to maintain and enhance a customer base
ACCOUNTABILITIES
Relationship Management and Customer Support
- Develop and manage customers to meet their needs and achieve the objectives of the bank in line with the required standards
- Identify and act on new sales leads and relationship development opportunities with cross sell, upsell and retention to contribute to the improvement of market and customer share of wallet with the bank
Audit and Compliance
- Perform adequate care and due diligence in day to day conduct to protect the bank from financial and non-financial loss
Policies, Processes, Systems and Procedures
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stakeholders
Customer Service
- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions
Self-Management
- Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance
Requirements
- Bachelor’s degree
- At least 2 years of experience in a similar role in a financial institution
Knowledge and Skills
- Basic knowledge of word and excel
- Excellent interpersonal and multitasking skills
- Time Management skills
- Knowledge of global financial markets and trends
About the Company
ADCB is a full-service commercial bank offering a wide range of products and services such as retail banking, wealth management, private banking, corporate banking, commercial banking, cash management, investment banking, corporate finance, foreign exchange, interest rate and currency derivatives, Islamic products, project finance, and property management services.