Customer Relationship Officer

ADIB - Abu Dhabi Islamic Bank

Dubai, UAE

Posted
Ref: PP000-17826

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Job description / Role

Job Type
Full Time

Job Location
Dubai, UAE

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Finance, Business Analysis & Consulting

Company Industry
Banking - Retail

Role purpose:

Managing products and service functions related to institutional banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls, and continuous improvement in financial services and operational service efficiency.

Responsibilities:

Deposit account documentation.

Handle inquiries related to deposit accounts.

Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales - management of service delivery.

Sell and cross-sell ADIB's products and promote ADIB's image.

Staff management and coordination.

Management of subordinates, plan their training and appraisal.

Perform other tasks specified by management.

Specialist skills / technical knowledge required for this role:

Broad knowledge of ADIB's retail banking financial products and services.

Thorough knowledge of ADIB's retail credit and operational policies and procedures.

Good knowledge of UAE banking practices, regulations, and risks.

Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory authorities.

General awareness of competitors in the local market.

Fair knowledge of service standards.

Training skills.

Sales skills.

Management information skills.

Computer skills.

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