Customer Relationship Officer

Job description / Role

Company introduction

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

"In line with the UAE Government's strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAE national talent to join our ENBD family."

Job overview

As Customer Relationship Officer at Emirates NBD, your role is to provide consistently excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Responsibilities

• Be accountable for client satisfaction and service quality levels at the branch by ensuring clients' expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance.
• TTs requests, FDs requests and account maintenance requests - to be validated and tracked in Track BPM.
• Account opening - check for completeness of documentation and tracking in Track Soft.
• Credit card application - check for completeness of documents and form before sending the same to Cards Team.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matters.
• Action and review of CRM cases assigned to Priority Banking Centers.
• Set and track sales account targets.

Requirements

Candidate profile

• UAE National, with Family Book.

Skills and experience

• University degree in Business or Finance.
• 1-2 years of work experience, preferably in a processing, back office or customer services function within the bank.
• Experience in Finacle, Fin One, MS Excel and MS Office.

What we offer you

• Competitive salary package.
• Market-leading incentives.
• Strong emphasis on work-life balance and wellbeing across the bank.
• World-class learning & development platform and career development.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.

Why join us

We aspire to be an employee's employer of choice. We believe we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential every day. We want to ensure each employee can excel in the future of work by upskilling, building new digital skills and knowledge.

Our goal is to empower our employees to build career experiences and skills they need in the future and that will produce a great outcome for our bank as well. We want our employees, no matter their background, location or preferences, to feel engaged as one ENBD team.