Customer Relationship Officer

Job description / Role

About ENBD

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

"In line with the UAE Government's strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAE national talent to join our ENBD family."

Job Overview

As Customer Relationship Officer - Priority Banking at Emirates NBD, your role is to provide consistently excellent service to all Priority Banking customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.

Key Responsibilities

• Be accountable for client satisfaction and service quality levels at the branch by ensuring clients' expectations are met consistently.
• Take full responsibility and ownership for Priority Banking customer service at the branch.
• Avoid any staff complaints from customers as it affects the overall segment performance.
• Validate and track TT requests, FD requests, and account maintenance requests in Track BPM.
• Check for completeness of documentation and tracking in Track Soft for account opening.
• Check for completeness of documents and forms before sending credit card applications to the Cards Team.
• Liaise with compliance and various other departments for following up and submission of documents or relevant matter.
• Action and review CRM cases assigned to Priority Banking Centers.
• Set and track sales account targets.

Skills and Experience

• University degree in Business or Finance.
• 1-2 years of work experience, preferably in a processing, back office, or customer services function within the bank.
• Experience in Finacle, Fin One, MS Excel, and MS Office.

There's never been a better time to join Emirates NBD.

We're one of the region's most recognisable brands. We're banking innovation leaders. We're growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.