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Job description / Role
- Ensure that customers make buying decisions armed with the right amount of information.
- Analyze customer’s complaints and recommend solutions.
- Discuss with customers on telephone and provide information on the company’s products and services.
- Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
- Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
- Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied.
- Take S.O.S calls from clients that have been involved in an accident, vehicle breakdown, or clients who need assistance with their vehicles and mobilizing help for such clients.
- Communicate changes or adjustment in policies to clients.
- Send newsletters, mails, and other forms of correspondences to customers.
- Receive reports of claims and communicate reports of investigation to the clients.
- Forward all filed claims to the appropriate department for handling and investigation.
- Assist in soliciting sales of new products and policies.
- Liaise with other departments and provide support to them.
- Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected.
- Offer information about price quotes to prospective customers.
- Liaise with the companies insurance agents and process all orders made via telephone.
- Receive visiting customers and provide them with necessary assistance.
- Manage and protect the reputation of the company.
- Maintain strong clientele relationship with customers.
- The above job description example can be used in writing the employment history part of a resume for an available insurance customer service representative job.
Requirements
To succeed as an insurance customer service representative, the perfect candidate needs to possess the following qualities, skills, abilities, and knowledge, which most employers require:
- Ability to multi-task.
- Ability to handle and pacify difficult customers.
- Effective communication skills – both verbal and non-verbal.
- Must always be friendly and willing to provide assist others.
- A good memory for remembering data and details.
- Basic computer and typing skills.
- Must be punctual at all times and able to put in flexible working hours.
- A good listener with sound judgment.
- Ability to cope in a fast paced job environment.
- He/she must be able to critically analyze all situations and solve problems efficiently.
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.