Customer Service

Job description / Role

• Communicate with customers and colleagues to provide and process information in response to inquiries, concerns, and requests about products prices, spare parts, delivery dates, technical support and other services.
• Deal directly with customers either by telephone, electronically or face to face. Answer telephone calls when office admin has another line, not present at station or out of office. Response to emails should be prompt and ideally under 24 hours.
• Handle and resolve customer complaints. Informing responsible manager about any major complaints or problems which need immediate action and attention.
• Direct requests and unresolved issues to the designated resource manage customers' accounts.
• Provide pricing and delivery information. Create new offers and provide Business Developers with necessary information such as margin, value, pricing tool sheets and product availability. Priority should be given to Business Developer requests “Sales support”.
• Generate a CRM number for new projects prior to offer creation and update relevant information according to developments. All other CRM tasks are under the responsibility of the Business Developer.
• Process orders, forms, application, and requests. Manage order confirmations in time and plan delivery schedules based on the given requirements.
• Management and maintenance of Customer data base (general & fiscal data). Perform customer verifications and set up new customer accounts.
• Prepare and distribute customer activity reports when required by Business Developer.
• Coordinate the process of creating Letters of Credit.

Requirements

• Bachelor’s Degree
• More than 3 years’ experience in Customer Service and Order Process
• Proficient in SAP
• Excellent English communication skills

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

• IT & Telecommunications
• Engineering & Construction, Oil & Gas
• Banking, Finance & Legal
• Sales & Business Development
• Marketing, Public Relations & Communications
• Human Resources & Training
• Customer & Support Services (Secretarial and Administrative)
• Operational, Supply Chain & Logistics
• Executive Recruitment
• Emiratization Solutions
• Recruitment Program Outsourcing Solutions
• Managed Service Provider Solutions
• Talent Based Outsourcing Solutions
• Outsourced Staffing Solutions