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Customer Service

Siddiq Gifts

Abu Dhabi, UAE

Ref: SP224-02

Job description / Role

Objectives:
• Customer Service Representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Main responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Reporting to: General Manager
• Subordinates: Owner representative
• Number required: 2
• Duration: 2 years contract
• Desired start date: immediately
• Probation: 15 days
• Gross monthly base salary: 3000 AED
• Other Benefits: Accommodation, Transportation

Salary:
AED 2,500 to 3,000 per month inclusive of fixed allowances.
Additional benefits: Accommodation, Transportation

Requirements

Nature and length of previous experience:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Language Fluency:
• English, Arabic

Current Location:
• UAE

About the Company

Siddiq Gifts is a shop that has everything you need.

• Great quality of Fashion Wears for Men, Women, and Children. • Household • Gifts Items • Kitchen Tools • Personal Care Items • Cosmetics • Toys • Perfumes • Accessories for Men, Women, and Children • etc...

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