Job description / Role

Employment: Full Time

- Serve as the first point of contact for customer inquiries, providing timely and accurate information about the products and services.
- Manage incoming phone calls, emails, and messages from customers, resolving inquiries or directing them to the appropriate departments.
- Assist customers with pre-sales queries, including product information, pricing, availability, and delivery options.
- Liaise with external vendors and internal teams in logistics, to ensure seamless product delivery and resolve any pre-sales coordination issues.
- Handle after-sales support, addressing customer complaints and working with relevant teams to ensure customer satisfaction.
- Process and track customer orders, ensuring that deliveries are scheduled and executed as planned.
- Maintain detailed records of customer interactions, transactions, and feedback using the company's CRM or other systems.
- Support administrative tasks such as filing, preparing reports, and updating customer databases.
- Assist with coordinating product returns, exchanges, or refunds, and follow up with customers to ensure issues are resolved.
- Collaborate with the marketing team to share customer feedback that can be used to improve products or services.
- Assist with ad hoc administrative tasks as required by the team.

Requirements:

- Language Skills: Fluency in English is essential.
- Experience: 3-4 years of experience in customer service, complaint resolution, logistics coordination or handling after-sales support.
- Customer-Focused: Strong interpersonal and communication skills with a focus on delivering exceptional customer service.
- Administrative Skills: Strong organizational and multitasking abilities, with experience in handling both customer inquiries and administrative duties.
- Problem Solving: Ability to handle customer complaints with patience and tact, and find creative solutions to resolve issues.
- Tech-Savvy: Proficiency in MS Office (Word, Excel) and experience using customer service software, CRM systems, or other relevant tools.
- Attention to Detail: Ability to accurately record information and follow up on customer requests.

About the Company

Linkco is a bespoke HR consultancy based in Dubai, UAE providing personalized HR solutions to clients across the GCC and wider Middle East Region.

Candidates who applied for this job also applied for
Customer Care Executive Easy Apply
STS Group
Dubai 13 Sep
Admin Assistant Easy Apply
Inspire Selection
Dubai 10 Sep
Office Admin and Customer Service Representative Easy Apply
HR Orb
Dubai 14 Aug
Customer Service / Call Center Manager Easy Apply
Michael Page
UAE 2 Sep
Customer Service Specialist - FMCG (9 months Contract) Easy Apply
ManpowerGroup Middle East
Dubai 19 Sep
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month
Customer Service Sales Representative salaries in Dubai

Average monthly compensation
AED 4,000

Breakdown available for industries and years of experience