Customer Service

Job description / Role

- Serve as the first point of contact for customer inquiries, providing timely and accurate information about the products and services.
- Manage incoming phone calls, emails, and messages from customers, resolving inquiries or directing them to the appropriate departments.
- Assist customers with pre-sales queries, including product information, pricing, availability, and delivery options.
- Liaise with external vendors and internal teams in logistics, to ensure seamless product delivery and resolve any pre-sales coordination issues.
- Handle after-sales support, addressing customer complaints and working with relevant teams to ensure customer satisfaction.
- Process and track customer orders, ensuring that deliveries are scheduled and executed as planned.
- Maintain detailed records of customer interactions, transactions, and feedback using the company's CRM or other systems.
- Support administrative tasks such as filing, preparing reports, and updating customer databases.
- Assist with coordinating product returns, exchanges, or refunds, and follow up with customers to ensure issues are resolved.
- Collaborate with the marketing team to share customer feedback that can be used to improve products or services.
- Assist with ad hoc administrative tasks as required by the team.

- Language Skills: Fluency in English is essential.
- Experience: 3-4 years of experience in customer service, complaint resolution, logistics coordination or handling after-sales support.
- Customer-Focused: Strong interpersonal and communication skills with a focus on delivering exceptional customer service.
- Administrative Skills: Strong organizational and multitasking abilities, with experience in handling both customer inquiries and administrative duties.
- Problem Solving: Ability to handle customer complaints with patience and tact, and find creative solutions to resolve issues.
- Tech-Savvy: Proficiency in MS Office (Word, Excel) and experience using customer service software, CRM systems, or other relevant tools.
- Attention to Detail: Ability to accurately record information and follow up on customer requests.

About the Company

Linkco is a bespoke HR consultancy based in Dubai, UAE providing personalized HR solutions to clients across the GCC and wider Middle East Region.