Customer Service

Job description / Role

Job Title: Customer Service
Job Location : Dubai
Job type: 2 Months
Visa : Must have own visa

Job Description
• Receiving calls, emails, chats and walk-in customers to address customer needs, complaints, or other issues related to the service/product. Most of the interactions are inbound, but outbound calls can be also made based on specific requirements defined by the client.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
• Document all call information according to standard operating procedures.
• Strong understanding of company products, policies, and services.
• Due to nature of job, fluency in Arabic is necessary

• Should have own visa
• Arabic speaking
• Must be fluent in English
• Receiving calls, emails, chats and walk-in customers to address customer needs, complaints, or other issues related to the service/product. Most of the interactions are inbound, but outbound calls can be also made based on specific requirements defined by the client.

About the Company

The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.

Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.