Customer Service

Job description / Role

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, providing exceptional service to ensure their needs are met effectively and efficiently. Your dedication to delivering outstanding customer experiences will contribute significantly to our company’s reputation and success. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:
- Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
- Manage and resolve customer complaints, ensuring their satisfaction and loyalty.
- Coordinate with facility management teams to communicate client needs and follow up on service requests.
- Maintain accurate records of customer interactions, transactions, and feedback in the company system.
- Educate clients about available services and facilitate service appointments or issues resolution.
- Work collaboratively with team members to improve service processes and overall customer experience.
- Monitor service delivery quality and identify areas for improvement to enhance customer satisfaction.

- Freshers can also apply
- MUST be a Emirati National
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
- Excellent problem-solving abilities and a proactive approach to resolving customer issues.
- Ability to work efficiently in a fast-paced environment and adapt to changing priorities.
- A positive attitude, resilience, and a commitment to delivering quality service to every client.

Salary:
AED 8,000 to 10,000 per month inclusive of fixed allowances.

About the Company

Established in 2002, our team with experienced professionals from Blue Chip Companies came together to offer focused professional services in the area of Recruitment & Outsourcing to the major players in IT and NON - IT segment. The Group is backed by sound Financial Investors having global reach and contacts. As on date, we serve our PCMML5 & CMML5 clients and other major companies in USA, Middle East, Africa & India.

We enjoy the Preferred Partner Status with major companies operating in India and USA. We specialize in the areas of IT Software, Engineering, Construction, Banking, Finance, Insurance, Sales, Marketing across all Industries.

Our Recruitment process is driven by experienced professionals with more than 20 years of experience in the industry. The Recruiters who interact with the candidates are qualified and mature with an average industry experience of 5 plus years. We focus on limited customers and work across with them for all the requirements offering them a "single window" of service.