Ref: HP977-2369

Job description / Role

Employment: Full Time

Client is a global telecommunications organization, based in Dubai, UAE are currently looking for Customer Service Agents to join their rapidly expanding team.

Key Accountabilities:
• Answer all customer inquiries in a friendly, professional and efficient way.
• Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times.
• Provide clear and concise responses to all customer enquiries and complaints and ensures all information is accurate in response to the customer.
• Follow contact scripts (where applicable) and respond empathetically to customers.
• Conduct video verifications calls to authenticate customer identification as part of the sign-up process.
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required.

Full training will be provided to you by the company.

Requirements

• Minimum experience of 1 year in customer service or contact center environment.
• Ability to communicate clearly and effectively
• Ability to handle difficult situations in a professional manner and build employee loyalty
• Have well developed listening skills and the ability to assimilate information
• Patience and tact in working with customers, sometimes in stressful situations
• Self-motivated and punctual
• Must have the ability to work flexible hours as required
• Sound knowledge of Social Media applications and trend
• High level of commitment, initiative and enthusiasm
• Fluent, written and spoken, in Arabic & English

About the Company

Networkers is a global recruitment consultancy helping unite job-seekers and hiring companies across the technology industry. Since Networkers was established in 2000, the business has grown considerably and we have consistently proven our ability to connect the right people with the right roles in the right businesses around the world. What makes us unique is our ability to offer a local service on a global scale. From our 14 offices spanning across four continents, we are able to recruit in more than 130 countries.

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Customer Service Agent salaries in UAE

Average monthly compensation
AED 5,500

Breakdown available for industries, cities and years of experience