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Job description / Role
Looking for a practical, hands-on role that gives you full business exposure and the opportunity to grow one of the most exciting start-ups into a massive business?
Helpling is the leading online platform for on-demand home services. We are an intermediary platform that matches customers with cleaners. Through our platform/app, customers can book a cleaner in only 60 seconds.
We launched our Middle East operations in 2015 in Dubai, and we are looking for a passionate and capable [name of position] to oversee our business operations.
Helpling is a Rocket Internet & MEIG backed venture, currently active in more than 200 cities in nine countries around the globe, where we serve ten-thousands of customers every day.
You will be part of a very International Helpling and Rocket Internet Team. You will be surrounded by young, smart and hard-working professionals who are very passionate about the startup environment. Small teams and lots of responsibilities. The roles often overlap, and we all work as a team.
Responsibilities
We are looking for a self-reliant self-starter who enjoys entrepreneurial work. As a Customer Service Agent, you will work across key departments to help develop and manage the relationships with our network of cleaning service providers and customers. This is a hands-on opportunity to build upon your strong track record in relationship management but will also provide a strong inside into Marketing and other departments of Helpling. The Customer Service Agent will report directly to the Operations Manager of Helpling and will closely work with the Retention Department. The successful candidate will have the flexibility and reach to influence and revolutionize the whole household market in the Middle East.
Responsibilities will include (but are not limited to):
• Actively call customers for feedback
• Determine requirements
• Answer enquiries
• Resolve problems
• Fulfill requests
• Maintain database
• Communicate with service providers
Requirements
Job Duties:
• Actively call customers for feedback and sell the service and also recognizing opportunities to up-sell
• Determines requirements by working with customers.
• Answers enquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains database by entering information.
• Adhering to company policies and procedures
Skills Needed:
• Customer Focused / Building Relationships
• Data Entry Skills
• Typing Skills
• Listening
• Phone Skills
• Verbal Communication
• People Skills
• Problem Solving
• Multi-tasking
• Tech Savvy
• Team Player
In return, we offer you a challenging, fast-paced and collaborative environment, with the chance to make this role your own and develop your skills to bring out the successful entrepreneur within!
Location: Dubai, Business Bay
Please note that only successful applicants will be contacted.
About the Company
A leading internet platform in the Middle East.