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Customer Service Agent

SK Hong Kong

Dubai, UAE

Ref: SP737-02

Job description / Role

Employment: Full Time

Working Hours: 40 hours per week, Monday to Sunday, 24/7

Job Description:
• Attend to all inquiries via live chat, instant messaging tools, email and telephone
• Maintain a professional and positive attitude with all customers and third parties
• Provide excellent quality of customer services at all times.
• Complaints handling and escalations
• Complete KYC procedures with the customers
• Process deposits and withdraws for customer accounts
• Troubleshoot problems for customer accounts
• Liaise with third party suppliers to ensure operations smoothen, customer queries resolved promptly
• Handling responses to marketing campaigns and crediting bonuses to customer accounts
• Compile daily and weekly figures for supervisors, managers and senior management
• Liaise with the company’s suppliers and platform owners
• Others ad hoc duties

Requirements

Job Requirements:
• Verbal and Written proficiency in Hindi, English and/ or key Indian Dialects
• Strong time management and analytical skills
• Strong self-motivation, with the ability to work independently and under pressure
• Strong communication skills and strong team player
• Willing to work shifts and weekends
• Have a keen interest in Sports, especially Cricket
• 1-2 years customer service experiences in the online service sector
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Well-organized, detail-oriented and sense of responsibilities
• Good command of computer skills in MS Word, Excel, Outlook etc

About the Company

We have over 20 years of global experience and specialise in management consulting, operations, human resources, marketing, software development, sales management and concierge services. We’re passionate about seeing projects from start to finish and into the future.

Our clients are composed of business and brand owners, and HNWI from a variety of locations around the globe.

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