Customer Service Agent

A Travel & Tourism Company In UAE

Dubai, UAE

Ref: SP975-03

Job description / Role

Employment: Full Time

General Job Purpose Brief:
• Working on solving customers complains.
• Monitoring provision of booked holidays packages in order to concurrently ensure that all customers are satisfied and enjoying their trips.
• Compile detailed bookings on system to ensure all details are saved and matching the confirmed bookings and make sure it is submitted to the team manager on daily basis.
• Comprehensively organize the handling of daily emergency of transfers, tours, flights check in/out and delays/cancellations.
• Control & coordinate all clients daily activities, in order to ensure their tours and transfers handled as per their itinerary.
• Daily greet and communicate with customers in order to ensure that due attention is given to meet their expectations and status needs thereby securing their goodwill and enhance image of our company.
• Prepare & submit the shift detailed report at the end of duty period.

AED 4,000 to 7,000 per month inclusive of fixed allowances.
Additional benefits: Insurance, Visa, Training and Bonus


Minimum Educational Qualifications:
• Without a Degree: High School Qualification / Vocational Qualification /Diploma or Bachelor’s degree with Minimum 3 years of job-related experience.

OR With a Degree:
• Bachelor’s Degree or Equivalent with Minimum 2 years of job-related experience.
• Preferred: Experience/Good working knowledge of travel and holidays packages industry.

Required Work Knowledge and Skills:

• Proficiency in spoken and written Arabic and English.
• Good understanding of world travel destinations, outbound travel business and holidays bookings system.
• Excellent communications skills, ability to work within a teamwork, good listening and patience skills

• Proficiency in call center or previous experience in customer service Systems.
• Used to work on CRM System before.
• Can speak and understand Russian language.

About the Company

A Travel & Tourism Company in UAE.

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