Customer Service Agent

Job description / Role

Position Title: Customer Service Agent
Employment Type: Full Time
Salary: up to 4.5K AED all-inclusive depending on experience and qualifications.
Job Location: Dubai, UAE
About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands.

Job Description:
• Act as the first point of contact for customers regarding shipping, delivery, and order inquiries.
• Coordinate with operations, warehouse, and transport teams to ensure timely and accurate shipment processing.
• Track and monitor shipments, providing regular updates to customers.
• Handle complaints and resolve service issues in a professional and timely manner.

• Open to Filipino nationals from 35 years old and below, with at least 2 years of customer service experience—preferably in logistics, freight forwarding, or supply chain management.
• Skilled in handling and resolving customer inquiries related to shipment status, delays, and logistics documentation.
• Strong knowledge of logistics operations, including shipping procedures, customs requirements, and freight tracking.
• Proficient in using logistics software and tracking systems (e.g., ERP, TMS, CRM platforms) is an advantage.

Salary:
SAR 4,500 per month inclusive of fixed allowances.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.