Customer Service Agent/ Guest Relationship

Job description / Role

- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.

Salary:
AED 3,500 to 4,500 per month inclusive of fixed allowances.
Additional benefits: Visa & medical insurance

Requirements

Education
- Bachelor degree attested
- Familiarity with office software and phone systems a plus
- Previous experience in Customer service mandatory.
- Young and energetic female with excellent communication skills.

Skills required:
- Customer service oriented
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking

About the Company

Property Shop Investment LLC (PSI ) is one of the Fastest Growing Real Estate company in Abu Dhabi.

Property Shop Investment provides a full range of real estate solutions such as selling, leasing, property management and property evaluations for both residential and commercial properties At PSI we understand customer needs and give the best solution. Our Moto is to attain 100% customer satisfaction. Our major dealings are spread across Abu Dhabi region.

We have our successful presence in the real estate market in Abu Dhabi since 7 year and are growing up by leaps and bounds.

PSI is a leader in Abu Dhabi market Real Estate in terms of strategic partnership with the leading developers in Abu Dhabi like Aldar , Sorouh, TDIC, Manazel, Burooj, Green Emirates Etc., as well as major finance providers in the UAE such as TAMWEEL, Abu Dhabi Finance, Mashreq Banks, NBAD, ADCB and other Reliable investors.

PSI has a multi cultural ,systematic environment which enhances the career path and wealth for the staff.