Customer Service Agent/ Helper

Job description / Role

Customer Service Associate (CSA) / Helper

We are looking for a reliable and customer-friendly CSA / Helper to support daily operations. The role includes assisting customers, maintaining the workspace, and helping with basic operational tasks to ensure smooth service.

Key Responsibilities
• Greet customers and provide assistance with inquiries.
• Support customers with registrations, billing, and basic service information.
• Maintain cleanliness and organization of the work area.
• Assist in setting up equipment or materials required for daily operations.
• Handle basic troubleshooting or guide customers when needed.
• Ensure smooth queue management and customer flow.
• Refill supplies, materials, or inventory as required.
• Report issues, damages, or customer concerns to the supervisor.
• Follow safety, hygiene, and operational guidelines.

Skills & Requirements
• Good communication and customer-handling skills.
• Basic computer or equipment-handling knowledge (training provided).
• Ability to multitask and work in a fast-paced environment.
• Punctual, responsible, and team-oriented.
• Willingness to help in various operational tasks.
• Flexible with shift timings, including weekends or peak hours.

Qualifications
• Minimum 10th / 12th pass.
• Experience in customer service, retail, or helper roles preferred

Benefits
• On-job training.
• Friendly and supportive work environment.
• Growth opportunities based on performance.

Salary:
AED 1,000 to 3,000 per month inclusive of fixed allowances.

About the Company

Smart Hires, a division of Pagarani Enterprises LLC, is a professional recruitment firm dedicated to delivering end-to-end hiring solutions across the MENA and Asia regions. We specialize in sourcing, screening, and placing qualified professionals across multiple industries, ensuring the perfect alignment between client requirements and candidate capabilities.

With a strong focus on quality, efficiency, and transparency, Smart Hires partners with businesses to simplify their talent acquisition process — from candidate identification and interviews to onboarding support. Our approach combines local expertise with regional reach, helping companies build reliable teams and candidates find meaningful career opportunities.