Customer Service and Sales Representative

Cadrex Asia FZCO

Dubai, UAE

Ref: SP708-02

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Job description / Role

Employment: Full Time

We, Cadrex Asia FZCO, are a well-established firm dealing with the sale and distribution of graphical and packaging grades of paper in the Middle East, Asia and Northern Africa. We work closely with some of the biggest paper mills in Asia, Europe and South America to provide our customers with excellent service and support. Our company are currently seeking to recruit a Customer Service & Sales Representative to join our team in Dubai.

• This role will involve processing orders for paper and board; from preparing sales contracts and proforma invoices, to dealing with customer queries and complaints, dealing with correspondence between both clients and the paper mills with which we cooperate (i.e. updating clients on the status of their orders), preparing transportation documentation and understanding the import/export requirements & regulations, arranging shipments with forwarding companies, and dispatching samples to clients.
• Working closely with our Director to prepare offers for our customers and send inquiries to our manufacturers.
• Working closely with the other members of our team to assist in the smooth running of our business.
• Maintaining proper filing systems, and performing other general administrative tasks.
• Following up pending payments with the customers.
• The chosen candidate may be required to travel abroad, and take part in representing the company at exhibitions by meeting with clients.


• Fluency in English is imperative (both written and spoken).
• Fluency in other foreign languages will be seen as an advantage.
• Experience in the customer support sector, handling orders, customer complaints, inquiries, correspondence etc.
• Knowledge of handling transportation/logistical documentation such as Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Vessel Certificates etc. would be seen as an advantage.
• Practice in dealing with Letters of Credit, and coordinating the related financial transactions between clients and the banks would be a plus.
• Excellent organizational skills, attention to detail, and plenty of initiative.
• A hard-working individual who is willing to take on any new challenges, and learn new things.
• Ability to follow instructions, and take direction.
• First-rate knowledge of Microsoft Office.

About the Company

Cadrex Overseas Ltd was founded in January 1997, on the island of Cyprus, by Mr. Zakaria Al Diqs; a competent man who began his lengthy career in the paper industry in the year 1982. The company is now run by his son, Mr. Samer Al Diqs, who followed in his father’s footsteps, familiarizing himself with the social and business aspects of the paper industry from an early age.

The company’s office is situated in the city of Limassol, Cyprus, with around thirteen members of staff dealing with sales and administrative duties related to the paper and board industry with which Cadrex Overseas Ltd deals. Our company has the fortune of dealing with over 14 countries in the Middle East and Northern Africa regions, and our outreach is gradually expanding to also include more countries in Africa and Asia.

At present, our company is the exclusive sales agent for some of the biggest paper mills in the world. Our main associates are Moorim Group which is based in South Korea, which produces over 1.5 Million MT of paper annually; mainly WFC Paper and Board. We also work closely with some other well recognised European and Far Eastern paper manufacturers, such as Feldmuehle Uetersen GmbH in Germany, Arctic Paper in Sweden, J. Vilaseca S.A. in Spain, Chenming Mill in China, and Hanchang Paper in South Korea, among others. It is through these companies that we achieve remarkable and annually increasing sales records. We believe this cooperation gives our company a positive sales edge, making us one of the leading sales channels in this area, and providing us with a lot of potential as a company.

We currently supply various qualities of paper and board to our clients, including 2/SC Art Paper, 1/SC Duplex Board (Grey & White Back), Bristol Board, Security Paper, Book Paper, 1/SC Label Paper, Ivory Board, Folding Box Board, W/F Paper, Kraft Paper and Cup Paper, among many others.

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Sales Representative salaries in UAE

Average monthly compensation
AED 4,500

Breakdown available for industries, cities and years of experience