Customer Service (Arabic) - Property Management

Job description / Role

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Addressing customers queries in person and determining their needs.
• Up to date knowledge of company’s property portfolio, policy and procedures; so that you can answer questions.
• Arranging and accompanying clients to view/inspect the property.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintain and develop relationships with clients by providing support, information and guidance.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Establish, develop and maintain business relationships with current customers, prospective customers.
• Generating and handling Clients Inquiries for leasing and selling property units.
• Demonstrate the company’s property portfolio to existing/potential customers and assist them in selecting the right property to suit their needs.
• Organize and manage Property awareness campaigns by making calls to buyers to make them aware of properties and provide information.
• Generating new business via cold calls daily with a specific target of quality conversations with potential buyers.
• Managing inspections weekly with potential buyer and build rapport through face- to-face interactions.
• Screening of client profiles of high-net-worth clients
• Managing and Maintaining database of potential clients identified.
• Performing any other Customer service duties as required by the management.
Translating documents, memo from Arabic to English and vice versa.

• General education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures
• Experience working with customer support team.

Salary:
AED 6,000 to 8,000 per month inclusive of fixed allowances.
Additional benefits: Medical Insurance and Annual Air Ticket

About the Company

A leading property developer.