Job closed
Ref: QP275-3905
Job description / Role
Position Title: Customer Service Assistant
Employment Type: Full Time
Salary: up to 6K AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE
About the Client:
A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners.
Job Description:
• Responding promptly to customer enquiries, channeling Service requests to different functions within the company and ensuring a complete follow through of the requests till the closure
• Managing Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms
• Communicating with customers including B2B, and B2C customers through various channels including walk in’s, emails, and voice contact channels
• Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
• Processing orders, forms, applications and ensuring follow up with all internal and external stakeholders for optimum delivery of service
• Keeping records of customer interactions, transactions, comments, complaints and capturing Customer Satisfaction and Customer Experience measurement and metrics
Requirements
Qualifications:
• Male, 30 years old and below
• At least 3 years’ experience in related role
• DU and or Etisalat experience as an Admin/Customer Service is a must
• Immediate joiners or with maximum 1 month notice will be prioritized
About the Company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.