Customer Service Associate

Job description / Role

Position Title: Customer Service Associate - Emiratization
Employment Type: Full-time - Hybrid (3 days office - 2 days remote)
Salary: up to 10K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A dynamic entertainment enterprise pioneering the future of immersive entertainment in UAE and KSA.

Job Description:
• Deals with customer inquiry, suggestion, complaints and feedback via email, various social platforms, and phone calls.
• Take ownership of customer issues and ensure customer satisfaction and collaborate with the team to ensure customer service is being delivered effectively.
• Develop a strong relationship with customers to ensure that company receive positive feedback online.
• Making reservations via email or telephone for B2B/B2C customers based on their various requirements.

Qualifications:
• Open to UAE nationals with Family book
• Preferably from hotel, travel & tours, restaurant, ticketing attraction park
• Possess excellent communication skills (both oral and written in Arabic/English)
• Freshers are welcome to apply

Salary:
AED 8,000 to 10,000 per month inclusive of fixed allowances.

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.