Customer Service Associate

Job description / Role

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve customer issues efficiently while maintaining a positive attitude and company tone.
• Process orders, returns, refunds, and other transactions as required.
• Maintain detailed records of customer interactions and update CRM systems.
• Collaborate with internal teams (sales, operations, technical) to ensure fast resolution of issues.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Follow communication procedures, guidelines, and policies.
• Contribute to continuous improvement of service quality through customer feedback.

• High school diploma or Bachelor’s degree preferred.
• Min 1 year of experience in a customer-facing role (call center, retail, support desk, etc.).
• Strong verbal and written communication skills in English (Arabic is a plus).
• Ability to remain calm and empathetic in high-pressure situations.
• Proficiency with CRM software, helpdesk tools (e.g., Zendesk, Freshdesk), or Microsoft Office.
• Strong problem-solving and organizational skills.

Salary:
AED 9,000 to 10,000 per month inclusive of fixed allowances.
Additional benefits: Visa,Health Insurance, Annual Bonus, Food

About the Company

One GCC Recruitment is a premier staffing and recruitment agency based in the Gulf region, specializing in connecting top-tier talent with leading companies across various industries. Our mission is to streamline the hiring process, ensuring that both employers and candidates find the perfect fit for their needs.

Services Offered: 1. Permanent Recruitment: We help organizations find long-term talent that aligns with their culture and goals. 2. Temporary Staffing: Providing skilled professionals for short-term projects and seasonal demands. 3. Executive Search: Identifying and recruiting senior-level executives to drive business success. 4. Talent Mapping: Analyzing market trends and identifying potential candidates for future hiring needs. 5. Consultancy Services: Offering expert advice on HR practices, workforce planning, and talent management.