Job description / Role
We are looking for an experienced Customer Service Coordinator who will work within our Operations/After Sales department.
Responsibilities include but not limited to:
• Ensure that all post installation queries, complaints and maintenance issues are dealt with in a timely and professional manner.
• Be the main point of contact for our clients for all after sales issues with the ability to report and escalate to management as needed
• Conduct post rectification phone calls to ensure the clients are 100% satisfied
• Ensure that Floorworld`s reputation for customer service and after sales care is of the highest possible standards at all times.
• Being proactive in seeking positive feedback from clients, helping gain positive reviews across all of our social media channels to boost the company’s online profile
• Contact clients from completed projects and seek permission for Floorworld`s inhouse photographer to conduct photoshoots for social media and promotional content
AED 3,200 to 3,500 per month inclusive of fixed allowances.
• Proven work experience as an Customer Service Coordinator, Administrator or similar role
• Hands-on experience with Microsoft Office and Company CRM systems
• Solid time-management abilities with the ability to prioritize tasks
• Excellent English verbal and written communication skills
• Must be willing to work as part of a multi-cultural and an ever-expanding team
About the Company
Floorworld LLC is the biggest flooring company in Middle East and not just the biggest but the best when it comes to services and products, we are one of the major supplier of products and services related to Luxury Vinyl flooring, Laminate (HDF), Engineering etc. Our company is dedicated to provide our customers with the best flooring designs and decoration within a reasonable price. Been it bathroom, kitchen, drawing room, etc. Our professional indoors and out door sales team are there to assist you with the best Vinyl flooring ideas and design. We have been providing Luxury Vinyl flooring for commercial and industrial buildings such as banks, shopping malls, large offices and many more.
We understand that the space in your home holds a special place in your heart and each individual has different choices when it comes to flooring design, whatever the choices, everyone wants their space to look the best and to impress friends and family around them. Floorworld LLC offers you the most unique set of Luxury Vinyl flooring designs of 2mm, 3mm which are glue down system to 4mm and 5mm which are clicking system that has won the market presently as you don’t have to damage the existing floor and are completely water proof as it can be installed in kitchen and bathroom giving you the realistic feeling of wood and warm under foot. Our Luxury Vinyl flooring is incredibly realistic and durable that showcases the best of Gerbur state of the art manufacturing techniques. Our team acknowledges every individual’s requirement, desire and taste of style and works towards gaining the perfect design for that.
The main sources of our inspiration are our clients and their desire to put a lasting impression on the people around them. Inspire yourself and millions of people around you with our Luxury Vinyl flooring and stamp great impression on others mind with our unbeatable designs which speaks for itself.
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