Customer Service Executive

Nestle Middle East

UAE

Ref: GP991-175

Job description / Role

Employment: Full Time

POSITION: Regional Customer Service Executive (Temporary Contract)
DIVISION: Supply Chain
LOCATION: NME HO, Dubai, United Arab Emirates
REPORTS TO:Customer Service Manager

Major Responsibilities

• Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
• Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
• Manage customer event or promotional order activities in conjunction with Generating Demand.
• Manage Direct Delivery Order& settlement process. Maintain Quota provided and report the status of consumption.
• Liaise with countries on allocation of critical stock to manage demand.
• Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers.
• Maintain customer master data regarding:
- Customer point of contact for Order
- Follow up on Direct Customer Orders
- Product portfolio for each OPC

Requirements

• 2- 3 years of preferably operational experience in Customer Service in a similar market environment or trade structure or relevant operational experience in
• Generating Demand e.g. Sales or customer administration
• Experience with order management or direct sales environment
• SAP & Excel experience is a must
• Operational experience in Supply Chain functions

We thank all applicants for their interest; however only those individuals selected for an interview will be contacted.

About the Company

Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world's biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world.

The Company's strategy is guided by several fundamental principles. Nestle's existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company's priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.

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Customer Service Executive salaries in UAE

Average monthly compensation
AED 5,000

Breakdown available for industries, cities and years of experience