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Job description / Role
• Receives inbound calls to place orders, inquiries, and complaints.
• Outbound calls are done to an assigned HORECA Tell sell route
• Necessary Communication to sales concerning customers is done
• EDI orders are monitored.
• CDE Department registers complaints
• Happy calls (UAE) are made to check on the installation and maintenance of CDE.
• Daily reports circulated to different departments for a smooth functioning
• WhatsApp Home delivery orders placed
Requirements
• Min 1 year experience of working as a Customer Service Executive.
• Preferably a Business Management Graduate
• Team-player
• Excellent communication and influencing skills.
• IT literacy and proficient in MS Office tools.
About the Company
The Coca-Cola Company (TCCC) is the world's largest beverage company, refreshing consumers around the world for over 137 years. Our unrivaled portfolio includes more than 500 sparkling and still brands and more than 3,800 beverage choices, with iconic brands such as Coca-Cola, Sprite, Fanta, Costa Coffee, Monster, Powerade, Minute Maid, Nutri Boost, and Schweppes.
The Coca-Cola Bottling Investments Group (BIG) is TCCC’s global bottling arm whose operations are primarily focused on markets in Asia and the Middle East, covering 13 countries with 45 plants and over 38,000 employees, serving 1.8 billion consumers. BIG has evolved over the years and the future is exciting — it is currently regarded as a world-class bottler and a role model for system alignment, with many years of experience winning in the market and developing talent and innovations in the countries where it operates.
The Gulf Coca-Cola Beverages (GCCB) is a bottling company of The Coca-Cola Company and the Gulf Cooperation Council (GCC) region. The joint venture operates in four (4) countries namely, Bahrain, Oman, Qatar, and the United Arab Emirates (UAE). The company produces and distributes a variety of non-alcoholic beverages under the Coca-Cola brand in the Gulf region. It is a place where you can make a positive mark on the world. Whether through our sustainability initiatives, human rights work, or the ripple economic impact each person creates by simply doing their job well, there are endless opportunities to build shareholder value and make an impactful contribution to many communities.