Customer Service Executive

Job description / Role

Position Title: Customer Service Executive
Employment Type: Full Time
Salary: up to 7K AED all-inclusive depending on experience and qualifications
Job Location: Dubai, UAE

About the Client:
A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners

Job Description:
• Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service.
• Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards.
• Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat.
• Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts.
• Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service.

Requirements

Qualifications:
• Open to Indian, Filipino, Pakistani and Arabic nationals
• Male, 35 years old and below
• Minimum of 3 years’ relevant experience working in telecom/related industry
• Well-versed in Microsoft Offices esp. Excel

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.