Customer Service Executive

Job description / Role

House of Enspa is currently seeking an outstanding Customer Relations Executive (UAE National) for its locations.

The Company

The Nail Spa was established in 2002.

House of ENSPA was then formed in 2013 as a holding company for 2 grooming concepts, The Nail Spa and Marquee and the retail distribution and training company, Espai.

House of ENSPA operates 11 spas and 8 salons.

The award-winning House of Enspa comprises of around 380 staff members, each dedicated to offering flawless, consistent and holistic customer experience.

This is an exciting opportunity to join the House of Enpsa to help shape the future of the UAE’s beauty service industry.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the Company.

Job Responsibilities

· Meet and greet customers
· Handle customer inquiries via phone and or email.
· Educate customers on services and menu features.
· Resolve customer issues and handle customer complaints.
· Collect customer feedback.
· Handle other customer related administrative tasks from time to time.

Minimum Qualifications:

· A bachelor’s degree in any discipline/high school diploma

Experience:

· Freshers are welcome to apply (extensive training will be provided)

Salary:
AED 3,000 to 6,000 per month inclusive of fixed allowances.

About the Company

Established by Shabana Karim, one of the UAE’s most entrepreneurial businesswomen, House of Enspa is a leading light in the UAE beauty industry. Formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company, House of Enspa operates 11 spas and salons comprising 20,000 sq. ft. retail and operating space. The award-winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market.

House of Enspa comprises the following innovative brands:

Established in 2001, The Nail Spa was the region’s first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments.

Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013.

Espai is the group’s dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.