Customer Service Executive

Job description / Role

Job purpose

First point of contact for the customer at sales office.

To assist the business in customer service-related tasks.

Follow up on the pending business cases/complaints with respective departments.

To input data in the system within minimum time and without any error for disbursal.

Job content (list deliverables, performance measures and main tasks)

• Timely response to the requests placed by business.
• Provide a correspondence service and presentation support to ensure timely and efficient communication and action.
• Reduced turnaround time / appropriate response.
• Leads received for call center, referrals - follow up cases till closure.
• Daily sales report.

Job knowledge & skills

• Possess knowledge of computer skills and understanding of process.
• Able to interpret the problems and direct them to concerned departments for appropriate action.
• Managerial and leadership skills.
• Time management.
• Interpret the instructions given by business and put them into action.

What we offer you

• Competitive salary package.
• Strong emphasis on work-life balance and wellbeing across the bank.
• World-class learning and development platform and career development.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.