Customer Service Executive for an Electronic Retail Company

RTC-1 Employment Services

Dubai, UAE

Posted
Ref: QP275-381

Job description / Role

Employment: Full Time

Customer Service Executive up to 7k Aed for an Electronic Retail Company in Dubai, UAE

• Maintains a positive, empathetic, and professional attitude toward customers always
• Responds promptly to customer inquiries
• Communicates with customers through various channels
• Acknowledges and resolves customer complaints
• Knows our products inside and out so that you can answer questions
• Processes orders, forms, applications, and requests
• Keeps records of customer interactions, transactions, comments, and complaints
• Communicates and coordinates with colleagues, as necessary
• Provides feedback on the efficiency of the customer service process
• Manages a team of junior customer service representatives
• Ensures customer satisfaction and provide professional customer support

Requirements

• POSITION: Customer Service Executive
• SALARY: up to 7,000 AED full package, depending on qualifications and experience
• HIRING COMPANY: Electronic Retail Company
• WORK LOCATION: Dubai, UAE
• AVAILABILITY: Immediately available will be prioritized (1 month max)
• EMPLOYMENT TYPE: Full-time / Permanent

Candidate Profile:
• Open to Moroccan, Lebanese, Tunisian and Algerian nationals
• Male/Female, 25 – 33 years old

Qualifications:
• Diploma in High School or any related certification
• At least 3 years of experience working in a customer service role, preferably from the electronic or telecom industry

Candidates should have knowledge on the following:
• Customer service principles and practices
• MS office applications
• Social media platforms
• Admin procedures
• Good numeric, problem solving and interpersonal skills
• Can communicate and comprehend effectively in English
• Must be able to communicate in French and Arabic language

About the Company

RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

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